Orange Park Carpet Cleaning
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CARPET CLEANING SERVICE TOTAL QUALITY MANAGEMENT (CCSTQM) JACKSONVILLE FL

Whether you need standard carpet cleaning, stain removal, pet odor removal, carpet repairs, water extraction, etc. we are your 'go-to' carpet cleaning service experts. We pre-treat, sanitize, deodorize, and disinfect carpets to achieve significant clean results. Jessie's House & Carpet Cleaning implements a 20-year superior carpet cleaning system for service quality measured by the high level of customer satisfaction ratings published in a diversity of online websites. We have a quantitative and qualitative measurable method that indicates that we have achieved greater customer satisfaction than most cleaning companies in Jacksonville and Ponte Vedra Beach. Our superior carpet cleaning quality is measured by the ratings of our customers testimonies. The results are measured by an enormous number of satisfied customer reviews, social media comments, pictures, and video testimonials. Our metrics reflect that we are at the very top of carpet cleaning companies in Jacksonville, Florida. This huge amount of data collected over a 20-year period of time demonstrates and proves our claims. The overwhelming supporting information is sufficient to justify our statements concerning our commitment and proficiency in the Jacksonville carpet cleaning services industry. Our Carpet Cleaning Service Total Quality Management (CCSTQM) is a true quality initiative in an organization-wide and standardized system of delivering service that is customer-oriented, statistically aided, management led, and continually evolving toward ongoing improvement. To reach near perfection, we perform and emphasize analysis of carpet cleaning work systems and the provision of preventive care and constant training for continuous improvement. To ensure the success of quality initiatives, management defines quality. Developing a clear definition of the 'quality' concept, allows it to be measured, managed, and eventually improved. Customers get to benefit from our fine-tuned system of carpet cleaning service quality developed over a long period of time. We have changed the carpet cleaning service experience into an effortless, convenient, and comfortable activity.

QUALITY CARPET CLEANING SERVICE JACKSONVILLE FL
At Jessie's our concept of customer satisfaction in the Jacksonville home services industry is a way of cognitive thinking about and conducting business that pushes the traditional boundaries of management and points toward new directions for both Jacksonville clients and prospects. Breaking the average business model and offering a superior carpet cleaning service experience sets us apart from the Jacksonville carpet cleaning competition. Our quality-centered culture is customer-driven, statistically aided, management led, and constantly changing toward continuous improvement. Our focus is devoted to analyzing carpet cleaning work systems, preventative care, and continuous training for ongoing improvement.
Our carpet cleaning quality control system is a real process of management with provable, tangible, and realistic results. Before we continue, we must define quality by our terms to make sure we're all on the same page and see eye to eye. Quality has two aspects – the absence of defects and customers' perception of excellence. Each carpet cleaning process has innumerable points at which defects may occur. Every major area in which defects could occur is identified. Clients determine which areas are given the highest priority, which defects are most unacceptable, and rank each variable according to customers' determination on the impact on the overall quality of the carpet cleaning service job. While ideally, all errors should be eliminated, in most cases the majority of complaints centered around a relatively small number of defects (wet carpet, duration of the carpet cleaning process, etc.). We have identified these common problem areas and have determined which criteria drive customer satisfaction, have concentrated all our resources to reduce and/or eliminate issues in these areas, and have implemented systems to prevent problems from developing in these areas.

THE PERCEPTION OF QUALITY CARPET CLEANING SERVICE JACKSONVILLE FL
The perception of quality is measured from customers' expectations concerning not just carpet cleaning delivery, but the process of service delivery. In other words, the whole customer journey covering the entire carpet cleaning service experience end to end, from the initial call to set up the appointment to the after the service feedback. Therefore, we have expanded the criteria beyond the actual service to include such important components as exceptional customer service, reliability, trust, convenient scheduling, easy rescheduling, friendliness, the behavior of those providing service, their appearance, and so forth. However, each criterion is addressed in a quantitative and qualitative way.

The focus in CCSTQM is not on the technical aspect of carpet cleaning service delivery, although technical skills are extremely important for achieving excellent results. We feel we have graduated from the technical aspect and now we're focusing on the entire experience, beyond just the service. We understand customers usually do not know or care about the technique; they are only interested in the end result and the overall experience. Clients want full convenience in every aspect of the carpet cleaning service journey. We are here to deliver that overall, effortless convenience (scheduling, payments, coordination, etc.).

We have shortened the gap between customers' expectations and the service quality being delivered. Customer satisfaction is derived from the result of the difference between quality perception and quality expectation. Our focus groups and spot interviews with customers are effective in assessing customer satisfaction perceptions because our interviewers can notice and note perceptions during questioning.

CARPET CLEANING SERVICE FOCUS GROUPS DETERMINE QUALITY AND IMPORTANT CHARACTERISTICS TO CUSTOMERS
We ask Jacksonville focus group members to rate carpet cleaning service quality on a scale of one to five. We segment and examine the extremes, either the excessively demanding or the completely satisfied, and look for patterns in the problems that the majority of people perceive. By identifying these prevalent problems and by then improving the process, we achieve success. We have performed this cycle multiple times over a several years to fine-tune the process and perfect the carpet cleaning craft each time. We have implemented continuous improvement to achieve better results.

At Jessie's, in order to measure and maintain carpet cleaning service quality requires two aspects--a measurement of the defects and a measurement of the perception of quality. We measure and monitor both.

MEASURING CARPET CLEANING SERVICE QUALITY JACKSONVILLE FL
Measuring quality begins by establishing customer-defined targets of what constitutes acceptable carpet cleaning service quality. These targets are established through the previously mentioned Jacksonville focus groups with customers.

In focus groups, customers will first talk in general terms about their perceptions of quality and then move into an item-specific definition of what they consider quality. Which characteristics are more important deep carpet cleaning, deodorizing, disinfecting, stain removal, odor removal, etc.

Given the diversity of customers, the carpet cleaning service plan is individualized to make sure we meet each customer's customized demands. Target levels may differ depending on the customer and their needs--for example, a customer may want large expensive oriental rugs cleaned with the very best equipment and cleaning solution, while the carpet in other parts of the property may not demand such high level of carpet cleaning performance. Remember that it is our customer's perception of quality that is measured, not our own. We listen very carefully to assign priorities to customers suggested specific areas and rank each area accordingly.

After a target level is established, specific points are designated for each item to be cleaned--rugs, carpets, upholstery, etc. A score is given for each customer' designated item in the process.

Quality is measured by making random inspections within each stratum. Thus, carpet cleaning performance would be measured by examining a certain number of randomly selected Jacksonville properties, a certain number of randomly selected carpets and/or rugs, etc. Random spot interviews of Jacksonville carpet cleaning service customers are conducted on a regular basis.

In measuring quality, the principal goal is not to determine if a particular item (carpet, rug, etc.) is not cleaned to perfection, approximately 98 percent. A certain number of defects is realistically inevitable, we keep this to a minimum, approximately 2 percent. The key is in identifying management patterns, in which all or most of the carpets, rugs, etc. have the same problem. If we find a pattern of one error reoccurring, then our management system is designed to identify and eliminate that error and a change is implemented to prevent future similar errors in such area.

WE IDENTIFY THE CARPET CLEANING SERVICE PROBLEM, MANAGE IT, AND THEN IMPROVE IT
Our Jacksonville quality-oriented managers manage the process, looking for and preventing flaws in the process that permit errors and result in higher customer satisfaction rating.

We train our staff to eliminate the defects where a pattern is perceived, either a pattern for a single carpet cleaning technician or a pattern for a group of personnel. The measurements of performance are tracked by staff, by task, on a weekly and monthly basis. In this way, the improvement of each personnel can be plotted, and areas that hinder carpet cleaning service quality can be pinpointed, worked on, and improved.

By testing alternatives, management may determine which change or combination of changes prevents problems and improves actual quality ratings.

CARPET CLEANING SERVICE TECHNICIAN INCENTIVE IS DIRECTLY CONNECTED TO PERFORMANCE AND LEVEL OF CUSTOMER SATISFACTION
In addition to improving processes to increase quality, our management team has developed a system that encourages and rewards the achievement of carpet cleaning service quality, we incentivize good performance.

Because all carpet cleaning service technician performance is numerically measured, performance tracking becomes objective instead of subjective. Bonuses and other incentives are tied to reaching or exceeding established quality goals. Therefore, carpet cleaning technicians are motivated to perform at their best, knowing that their compensation depends on the level of customer satisfaction.

For example, in working with a customer, we define three levels of quality and customers input their level of satisfaction: not acceptable, acceptable, and above acceptable. Set ranges for each level of performance.

If our team of carpet cleaning technicians perform in the acceptable range, it could receive compensation plus an incentive; if it performs below acceptable, it could receive compensation and no incentive; if it performs above acceptable, it could receive compensation, plus an incentive, plus a sizable extra bonus. The level of customer satisfaction is the main driver that determines the level of compensation. The compensation, incentives, and bonuses monetary value are divided among the carpet cleaning technicians that makeup the team that are assigned to each job.

FOCUSING ON TOMORROW AND DESIGNING BETTER SYSTEMS TO MEET AND EXCEED CUSTOMER EXPECTATIONS
Implementing a system of defining goals, measuring performance, and training for continuous improvement has not happened overnight, it took us 20 years to get to this level of carpet cleaning precision. It has taken many years to fine tune and perfect our system and to reorient management and our carpet cleaning staff to the new demands of our quality culture. However, customers get to benefit and enjoy the results of a very long journey, a system from an established and stable carpet cleaning company with a legitimate quality-oriented culture.

While the commitment is significant, the payoffs are even more so. Customers everywhere are excited about our services, noticing a clear difference between our level of carpet cleaning quality compared to the rest of the other carpet cleaning companies. Our achievement is measurable in a vast number of positive five-star reviews, pleased customer pictures, and 100% satisfied customer video testimonials. A total quality management culture equals 20 to 30 percent better carpet cleaning services. Although, customers are receiving a significantly better carpet cleaning service, our prices are still reasonable and a good value.

A solid customer service support system is available to customers for any concerns or questions regarding their carpet cleaning service. Rapid response systems are in place to react to urgent and emergency situations. We are significantly agile and have the ability to meet most urgent demands, 98 percent of the time. We are constantly training and planning to improve quality even further, the carpet cleaning journey continues. Genuine quality success guarantees higher productivity, effectiveness, efficiency, and more satisfied customers.

CALL 1.877.CLEANING FOR EXCEPTIONAL CARPET CLEANING SERVICE IN JACKSONVILLE FL
Our research findings indicate that Jacksonville customers will pay more for quality, we are here to meet that demand. If you live in Jacksonville, Ponte Vedra Beach, Nocatee, Jacksonville Beach, Orange Park, Julington Creek, St. Augustine, etc. and need a solid carpet cleaning service company with a 20-year proven track record, call 1.877.CLEANING for your complimentary consultation.


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Excellent House & Carpet Cleaning Reviews

Rated 4.9/5 Stars. House Cleaning Jacksonville FL Carpet Cleaning Jacksonville FL
Based On Hundreds Of:
Customer Reviews, Recommendations, Referrals, Pictures, & Video Testimonials.
Better Business Bureau A+ Rating.
20-Year Upscale Christian Cleaning Services.
Jacksonville’s Top Notch Trusted House & Carpet Cleaning Services Experts.
House Cleaning Jacksonville FL Carpet Cleaning Jacksonville FL

Jessie’s House & Carpet Cleaning 1.877.CLEANING
1700 Mindanao Drive
Jacksonville, FL 32246
Phone: 904-716-0112
JessiesHouseCleaning.com
Jessie’s Google+ Page
Email: Info@JessiesHouseCleaning.com.
Hours:
Mon-Fri 7am - 7pm | Office 8 am – 5 pm
Sat-Sun By Previous Appointment Only 7am - 7pm
Nights & Holidays By Previous Appointment Only 7am - 7pm


Jessie’s House & Carpet Cleaning 1.877.CLEANING offers a variety of services in Jacksonville, Florida, including:
  • House Cleaning Services Department:
    • Deep & Light Cleaning Services
    • Whole House & Partial House Cleaning Services
    • Appliances, Fridge, & Oven Cleaning Services
    • Veranda, Porch, Lanai, Patio, & Garage Cleaning Services
    • One-Time, On-Call, & Recurring Cleaning Services
    • Move-In & Move-Out Cleaning Services
    • Retail, Office, & Commercial Cleaning Services
      • Last-Minute, Same-Day, & Emergency Cleaning Services – Subject To Availability
      • Carpet Cleaning Services Department:
        • Carpet Deep Steam Cleaning Services
        • Pet Odor Removal Services
        • Stain Removal Services
        • Carpet Stretching Services
        • Carpet Repair Services
        • Upholstery Cleaning Services
        • Water Damage Restoration Services
        • Last-Minute, Same-Day, & Emergency Cleaning Services – Subject To Availability
      • Painting Services Department:
        • Interior/Exterior Painting Services
        • Whole or Partial Painting Services
        • Pressure Washing Services
        • Remodeling Services

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