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          Find a Location

          Jessie's House & Carpet Cleaning 1.877.CLEANING has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforJessie's House & Carpet Cleaning 1.877.CLEANING

            Carpet and Rug Cleaners
            Multi Location Business

            Current Alerts For This Business

            Alert:
            Jessie's House & Carpet Cleaning's websites, twitter pages, Facebook pages and video(s) include the BBB Accredited Business seal or references to BBB accreditation. This business location is not accredited by this BBB and our policies prohibit such references.  

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Bona floor care (hardwood floor, tile, etc.)., Other cleaning supplies (call 904.716.0112 for details). , Professional floor care products. Jacksonville FL House & Carpet Cleaning Services, Ponte Vedra Beach FL House & Carpet Cleaning Services, St. Augustine FL House & Carpet Cleaning Services, Orange Park FL House & Carpet Cleaning Services, Fernandina Beach FL House & Carpet Cleaning Services, Julington Creek, FL House & Carpet Cleaning Services.

            Business Details

            This is a multi-location business.

            Find a Location

            Jessie's House & Carpet Cleaning 1.877.CLEANING has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              7/11/2012
              Years in Business:
              23
              Business Started:
              6/1/2000
              Business Started Locally:
              6/1/2000
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Jessie's Carpet Cleaning
              • Jessie's Painting Services
              • Jessie's Pressure Washing
              • Jessie's Air Duct Cleaning
              • Jessie's Moving Services
              • Jessie's Tile & Grout Cleaning
              • Jessie's Oriental Rug Cleaning
              • Jessie's Upholstery Cleaning
              • Jessie's Office Cleaning
              • Jessie's Floor Cleaning
              • Jessie's Residential Cleaning
              • Jessie's Maid Service
              • Jessie's House Cleaning® 1.877.CLEANING
              • Jessie's House & Carpet Cleaning 1.877.CLEANING
              • Jessie's Home & Lifestyle Management
              • Jessie's Custom Flooring Solutions
              • Jessie's Tile Solutions
              • Jessie's Travertine Solutions
              • Jessie's Marble Solutions
              • Jessie's Pavers Solutions
              • Jessie's Remodeling Solutions
              • Jessie's Kitchen & Bathroom Solutions
              • Jessie's Floor Solutions
              • Jessie's Hardwood Floor Solutions
              • Jessie's Granite Solutions
              • Jessie's Carpet Solutions
              • Jessie's Quick Cleaning
              • Jessie's eStore
              • Jessie's House Cleaning
              Business Management
              • Mr. John Morris, Manager
              • Ms. Orlenda Cardenas, Owner
              Contact Information

              Principal

              • Mr. John Morris, Manager

              Customer Contact

              • Mr. John Morris, Manager
              Additional Contact Information

              Fax Numbers

              • (904) 379-7999
                Other Fax

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/27/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              Complaint against Jessie's Home Cleaning, exposing their misleading pricing practices and billing discrepancies. The disparity between the prices advertised on their website and the actual charges incurred during on-site services is concerning. Additionally, they mandate a $75 non-refundable deposit, which, contrary to common practice, does not contribute toward the cost of the service. The first red flag emerged during the initial cleaning on 10/17, where the billed amount soared to approximately $475, comprising $400 for the service and an additional $75 deposit. The second instance on 11/15 saw a charge of $395 ($320 + $75), further intensifying skepticism. What adds to the frustration is a pre-service inquiry on the second occasion, seeking an estimate around $250. Despite this inquiry, the post-service explanation included a miscalculation and extended cleaning time, justifying the elevated charges. Notably, they asserted that the cleaning would require two hours, with additional fees for each half-hour beyond that. However, video evidence disputes this claim, revealing only a 90-minute service duration. Attempts to address these concerns with the owner, both through a phone call and subsequent emails, have been met with silence. No acknowledgment or resolution has been provided despite presenting evidence of the shorter cleaning duration and seeking clarification on the billing discrepancies. The essence of this BBB complaint revolves around the need for fair billing practices, transparent communication, and rectification of the misleading pricing displayed on their website. It is my hope that BBB intervention will facilitate a resolution to these issues and prevent others from falling victim to similar practices. Please note my home is a three bedroom one bathroom, totally 1200 sq feet.

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              jamie S

              01/10/2023

              Over the years, *** hired a vast number of cleaning companies and normally the results are acceptable the first few times, then the quality drops and I have to replace it. This cycle went on for several years, of which I was very disappointed. However, now I've been using multiple distinct services from Jessies ********************************************* Cleaning in ************, ******* for over five years. What started as a one-time carpet deep cleaning gift from my relative (who uses Jessies also), became part of our monthly budget. And it is probably the best money spent each month. I get quality time back in my life with my family and that is priceless. Coming home to a clean house that I didn't clean is such a great feeling. Like no other, the Jessies team does such an amazing job! They must use magic because they successfully get the magenta hair dye out of my bathtub every time when my cleaning products just don't cut it. And they somehow get all of the cat fur from our four cats off everything. And that includes the cat that greets them at the door and "helps" them with dusting.In addition to the cleaning, they are all genuinely kind people, and it is evident that they care about the clients. We have no concerns not being home when they are there and know everything is in great hands. They are the only ones I trust around my pets, jewelry, and collection of antiques. In ************, I dont believe you could find a better full-service cleaning company, at least that has been my case.

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

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